Shipping policy

Eronia Pets Shipping Policy

Thank you for shopping with Eronia Pets. We want your order to reach you safely and smoothly.

Order Processing:

Orders are processed after payment has been successfully completed. Processing times may vary depending on the product, order volume, and availability.

Once your order ships, you will receive shipping confirmation and tracking information when available.

Shipping Times:

Estimated delivery times shown during checkout or on product pages are estimates and are not guaranteed unless specifically stated otherwise.

Delivery times may be affected by carrier delays, weather, holidays, address issues, or other circumstances outside our reasonable control.

If we are unable to ship your order within the time promised, we will provide the options required by applicable law, which may include agreeing to a revised shipping date or canceling the affected order for a refund.

Shipping Costs:

Shipping charges, if applicable, are calculated and displayed at checkout before you complete your purchase.

Eronia Pets currently offers free shipping on qualifying orders over $75, where indicated on our website. Any exclusions or conditions will be shown at checkout.

Tracking:

When tracking is available, you will receive tracking information after your order ships.

Please allow time for the carrier to update the tracking information after shipment.

Incorrect Shipping Addresses:

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your address, contact us immediately at contact@eroniapets.com.

We cannot guarantee that an address can be changed once an order has entered processing or shipped.

Lost, Delayed or Damaged Packages:

If your package appears lost, arrives damaged, or you experience another delivery problem, contact us at contact@eroniapets.com with your order number and relevant details.

We will review the situation and assist you with the appropriate next steps.

For shipping questions, contact:

Eronia Pets
contact@eroniapets.com