Refund policy

Eronia Pets Return & Refund Policy

We want you and your pet to be happy with your purchase. If you’re not completely satisfied, you may request a return within 30 days of delivery.

Return eligibility
To qualify for a return, your item must be unused, unworn, and in the same condition in which you received it, with any original tags and packaging.

To request a return, contact us at contact@eroniapets.com with your order number and reason for the return. Please do not send an item back before your return has been approved.

Damaged, defective, or incorrect items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at contact@eroniapets.com and include your order number and photos of the item. We’ll review the issue and work with you on an appropriate resolution.

Return shipping
For ordinary returns, such as changing your mind or ordering the wrong size, the customer is responsible for return shipping unless otherwise stated.

If an item arrived damaged, defective, or incorrect due to an error associated with the order, Eronia Pets will work with you on the appropriate return or replacement arrangements.

Non-returnable items
For health and hygiene reasons, certain used grooming, personal-care, feeding, or similar pet products may not be eligible for return once opened or used. Gift cards and items specifically marked as final sale are also non-returnable, except where required by law.

Refunds
Once we receive and inspect your approved return, we’ll notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Processing times can vary depending on your bank or card provider.

Original shipping charges are generally non-refundable unless the return results from a damaged, defective, or incorrect item, or where otherwise required by law.

Exchanges
If you need a different item, size, or variation, contact contact@eroniapets.com. Depending on availability, we’ll let you know the best way to proceed.

Cancellations
If you need to cancel an order, contact us as soon as possible at contact@eroniapets.com. We cannot guarantee cancellation once an order has entered processing or has shipped.

Questions
For questions about returns or refunds, contact:

Eronia Pets
contact@eroniapets.com