How can we help?

After you place an order, you should receive an order confirmation using the contact information provided at checkout. Keep your order number handy in case you need help from our team.

Contact us as soon as possible at contact@eroniapets.com. We’ll do our best to help, but changes or cancellations can’t be guaranteed after an order has entered processing or shipped.

Email us immediately with your order number and the correct address. If the order hasn’t entered processing or shipped, we’ll review whether the address can still be updated.

Delivery estimates can vary by product and destination. Where available, the applicable shipping estimate will be shown during your shopping or checkout experience. Once your order ships, tracking information will be provided when available.

Eronia Pets offers free shipping on all orders. Any applicable taxes or other checkout charges will be shown at checkout.

When tracking is available, you’ll receive tracking information after your order ships. Carrier tracking can sometimes take a little time to update after shipment.

Please contact contact@eroniapets.com with your order number and relevant details. For damaged items, including clear photos will help us review the issue more quickly.

You may request an eligible return within 30 days of delivery. Items generally need to be unused, unworn, and in their original condition with applicable packaging and tags. Please review our Return & Refund Policy for the complete terms.

Email contact@eroniapets.com with your order number and reason for the return. Please wait for return instructions before sending an item back.

For ordinary returns such as a change of mind or ordering the wrong option, the customer is generally responsible for return shipping. If an item arrived damaged, defective, or incorrect, contact us so we can review the appropriate resolution.

Once an approved return is received and inspected, we’ll let you know whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time.

Check the product page for available sizing, measurements, variants, and product-specific information before ordering. If you’re still unsure, email us with the product name and your question before purchasing.

Contact us as soon as possible at contact@eroniapets.com with your order number and photos of the item. We’ll review the issue and work with you on an appropriate resolution.

Some opened or used grooming, personal-care, feeding, hygiene-related, final-sale, or other specified products may not be eligible for return, except where required by law. Check the product information and our Return & Refund Policy before returning an item.

Checkout is processed through Shopify’s commerce platform and the payment methods made available to you at checkout. Always make sure you are shopping on the official Eronia Pets website before entering payment information.

You can find our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service in the footer of the Eronia Pets website.

We’re happy to help. Visit our Contact page or email contact@eroniapets.com. For order questions, include your order number so we can assist you more efficiently.